If you are thinking of getting your own bot, you will need to know a bit about the technology behind this innovative tool. Basically, a bot or chatbot is a unique messaging application that utilizes artificial intelligence to open and sustain conversations with users in social networks. Users can simply type out a message to their bot and the bot will reply to them accordingly with associated results. Likewise, a Facebook Messenger bot exists in Facebook Messenger and chats with millions of Facebook Messenger users each month.
This new bot allows Facebook to measure direct customer engagement rates, performance from key demographic groups and helps marketers focus their attention on customers who are most likely to purchase their offerings. Bots are also useful for business owners because they can use applications like customer support, order tracking, and monitoring inventory to fine-tune sales. While Facebook Chatbot was initially developed to bolster Facebook's social networking capabilities, this new technology could ultimately do much more.
Customers seem to enjoy Messenger Bot because it allows them to communicate with others without having to speak or type. When using a bot, you can simply type out messages in English, French, German, or Spanish, and the bot will translate the words for you and respond accordingly. In addition to English, Messenger Bot is available in Italian, Chinese, Brazilian Portuguese, and Russian. This gives customers not only access to non-English speaking markets but also allows them to have access to other cultures and languages.
By offering a bot that responds to customer inquiries, Facebook can potentially save time for sellers and manufacturers. By providing answers to questions, Facebook can begin to build a sense of trust and a positive reputation among users. Since Messenger Bot is localized, it means that the messages it sends are only sent to those who have chosen to receive them. In turn, this reduces spam and reduces the potential for receiving irritating messages that might lead someone to feel uncertain about making a purchase decision. In addition, because the bot is so targeted, it means that it can help increase the quality of customer service, which is something that most Facebook users want from their social media sites.
In addition to building trust among customers, Messenger Bot also offers sellers and manufacturers a way to make changes to their websites without having to go through the hassle of changing all of the HTML or rewriting the content from scratch. One example is the fact that Facebook has opened the Facebook Marketplace to allow third-party developers to create applications that run on the mobile platform. With Messenger Bot, it is now possible to create, market, and sell not only books magazines, and videos, but also games, music, and photos. Not only does this give buyers and sellers an opportunity to see a different side of a product, but it also gives them a chance to make a better choice. The ability to purchase a product from an app instead of having to visit a physical location gives people the freedom to experience a more diverse selection of goods and services.
Aside from the major advantages mentioned above, Messenger Bot is also built with features that allow it to perform tasks that would otherwise be too technical for a user to do. For instance, since it has a Java application, it is able to send text messages and e-mails using Wi-Fi. It also offers a desktop-like browsing experience, thanks to its Flash capability, allowing users to access information that they might not be able to access on their phones or tablets.
Through its ability to perform tasks that may otherwise be too technical, Messenger Bot provides Facebook with one more opportunity to provide great customer service. Users who have installed the bot will have access to a number of chat options, many of which include chatting with a Facebook representative in order to receive updates or simply to ask questions. In many cases, Facebook takes the communication process very seriously, answering questions promptly and helping potential customers locate the contact information they need very quickly. If you're wondering how something as simple as a bot can help Facebook provide better customer service, consider the examples mentioned above. If Messenger Bot proves popular, other products may be released to take advantage of the bot's functionality.
Even if mobile apps aren't everything that consumers need today, chat Bots represent a huge step forward in terms of providing good customer service and greater convenience. There's no telling how far chat bots can go, but one thing is for certain, if Facebook is going to put its money where its mouth is, it won't put its money at the mercy of some obscure e-mail spammer. Chat Bots represent a serious investment for Facebook, and it's only going to get bigger. Chat bots will continue to evolve, taking advantage of new technologies and allowing customers more accessibility to Facebook, the world's most popular social networking site.