1800 numbers are toll-free numbers because callers can make free calls from landlines in the country. Number 1300 is a business line for local call rates which means callers are charged local call rates when calling from landlines.
How does this affect the business? The nature of customer inquiries and customer behavior play an integral role in which type of number is most suitable for business. You can browse smartcombusiness.com/1300-numbers/ if you're looking for the ideal number provider.
For example, if existing customers or potential customers of business make many inquiry calls before they make a purchase, then the 1300 channel can be a potential deterrent because customers must make local calls to conduct an inquiry.
On the other hand, calling 1800 lines is free as long as the call is made from a landline, so customers are encouraged to make as many questions as possible.
However, callers will be charged when they call 1300 or 1800 lines from the cellphone. However, because most customers know the nature of toll-free numbers or local call tariff numbers, they tend to make business inquiries from landlines.
Companies or businesses that have 1300 or 1800 numbers are charged by telecommunications service providers and these fees are usually standard.
Because 1300 and 1800 numbers are not linked to landlines but virtual numbers, calls received on this number can be routed to existing landlines or even cellphone numbers.
By advertising 1300 or 1800 numbers, businesses or companies that have these numbers can describe a professional image to customers.